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Customer Service

How to Place an Order

  • By phone: Call us toll-free at (888) 322-8350 7:30am to 5:30pm Central Standard Time (CST). International customers can call us at +1 (847) 465-3200.
  • By Fax: Fax in your order toll free to (888) 281-2627, international customers use +1 (847) 419-1802. Download an order form here.
  • Online: Visit us at www.worldpoint.com
  • By mail: WorldPoint Corporate Headquarters 1326 S Wolf Rd Wheeling, IL 60090
  • For more information on checking your order, returns, damaged and or claims scroll down on this page.

Orders to Latin American Countries

  • Si el destino final de su Orden es algun pais de America Latina (incluyendo PRI, Espana y Portugal), por favor ingrese su pre-orden que en breve un Customer Service lo asistira.
  • If shipping to any Latin American country (including Puerto Rico, Spain and Portugal) your order will be placed as a pre-order until a customer service representative contacts you.

Priority Mail

  • Postal mail service is only available for APO/Military addresses
  • Tracking is provided
  • Same day shipping is not guaranteed 

Returns, Damages, and Shortages

  • 2010 Guidelines return policy:  Restrictions may apply for returning any products with the 2010 guidelines.  Please contact customer service for more information.
  • Please carefully unpack and inspect your order, taking care not to damage the original packaging.
  • Do not fill out the manufacturer's warranty card unless you are sure you're keeping an item. We will not accept returns with completed, damaged, or missing collateral material or warranty cards.
  • Also, please keep all packing materials until you're sure you are not returning an item.
  • Your satisfaction is important to us! If you are not completely satisfied with your purchase, please complete the Return Authorization on the back of the packing slip and return it with the merchandise. All products must be in salable condition, full case quantities (where applicable) and in their original package. A Return Authorization is valid for 30 days from the date of invoice. All returns are subject to a 15% restocking fee and must be returned freight prepaid.
  • eBook returns: All eBook sales are final. Please ensure that you are purchasing the correct title for your needs before placing your order, as eBooks may not be returned or exchanged. Please also confirm that computers or mobile devices will be allowed in the classroom before you order eBooks.

 Additional Information on Returns:

  • Returns without RMA # or beyond our 60 day return policy will be returned to the customer at their expense.
  • Private label and special orders may not be returned for credit.
  • Upon receipt of goods in our facility, WorldPoint will inspect products and issue the appropriate credit within 2 business days.

All damage claims, whether apparent or concealed must be reported to WorldPoint within 5 business days of receipt. Please retain the original shipping carton in the condition it was received until it is inspected or the inspection is waived by WorldPoint. Whenever possible, please note any visible damages to the carrier at time of delivery. If delivery is made by truck, please make certain to specify “box damaged” on the Bill Of Lading before signing your receipt. A copy of this receipt will be required to file a claim with WorldPoint. Failure to properly document truck carrier damages at the time of delivery may result in your claim being denied.

Payment and Credit Terms

We accept:

  • American Express
  • Mastercard
  • Visa
  • Discover
  • PayPal
  • Check (option not available for web orders)
  • Net-30 (with approved credit)

Please note that tax and shipping rates may be adjusted if applicable during invoicing.

Sales Tax 

Sales tax must be added for customers in Florida, Illinois, Indiana, Massachusetts, New Jersey, Pennsylvania and Texas. To waive charges, please include a copy of your organization's tax exemption certificate, resale certificate, or direct pay permit with your order.